Dr. Kurt Andersen says on Monday, some people had to wait in line up to three hours at the test site on Lombard Street. Its employees took care of more than 400 patients that day. The site is only for those who have an order from a doctor or another health care provider.
With the long waits, a few people have yelled at staff, used foul language, and become physically aggressive.
Andersen said, "We will not tolerate this disruptive behavior from patients and family members. We ask the community to please be kind to one another, and remember that we have to be in this together as we try to get through the challenges of this pandemic."
Andersen also says patients going to Genesis emergency departments and convenient care clinics also have to wait a long time.
"Our current volumes are exceeding any we have experienced throughout this pandemic. Our 7-day symptomatic positivity rate at Genesis also has reached a historic level at nearly 40%."
Genesis continues to ask the public to get vaccinated, wear masks, social distance, and stay home if you're sick.
