Melissa Pepper is a versatile multi-industry leader who excels when building, changing, and growing teams and programs. She’s known for her creative communication, contagious energy, and decisive action. She started her career as a civil servant, working to create grassroots change in how we talk about post-secondary education for first-generation college students. From there, she has worked as in account management at a large regional blood center, marketing at a law firm, and now a professional employer organization, where she serves as President and Chief Strategy Officer. Melissa’s leadership has accelerated Total Solutions' growth; in her three-year tenure, the company has experienced year-over-year revenue growth, high employee engagement, and exceptional net promoter score ratings. The Total Solutions team was recognized in 2020 as a Better Business Bureau Torch Award recipient.